Privacy Policy

Hey Moss Media respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, communicate with us, or use our services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name

• Business name

• Email address

• Phone number

• Website URL

• Message or inquiry details

• Project information

• Billing and payment-related information

• Any other information you choose to provide

We may also collect certain information automatically when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Referring website

• General location information

• Website usage and analytics data

If we work with you as a client, we may also collect business information, marketing data, customer contact information, advertising account information, CRM data, website access information, and other materials needed to provide services.

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries

• Provide proposals, quotes, and service information

• Deliver marketing, website, CRM, advertising, automation, and consulting services

• Communicate with clients and prospective clients

• Send service-related updates

• Manage billing and payments

• Improve our website and services

• Analyze website traffic and marketing performance

• Maintain security and prevent misuse

• Comply with legal obligations

3. Text Messages, Calls, and Email Communications

If you provide your phone number, we may contact you by phone call or text message regarding your inquiry, project, account, or services.

If you consent to receive text messages, message and data rates may apply. Message frequency may vary. You may reply STOP to opt out of text messages or HELP for assistance.

We may also send emails related to your inquiry, services, invoices, updates, or business relationship. You may unsubscribe from marketing emails where an unsubscribe option is provided.

We do not sell your phone number or SMS consent information.

SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

We may use your phone number to send service-related text messages, appointment reminders, follow-ups, and responses to your inquiries. You can opt out at any time by replying STOP.

4. Marketing Communications

We may send occasional marketing communications about our services, updates, offers, or business resources.

You can opt out of marketing communications at any time. Opting out of marketing messages does not prevent us from sending service-related or transactional messages when appropriate.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure marketing performance, and support advertising or retargeting.

These tools may collect information about your device, browser, activity on our website, and interactions with our content.

You can adjust your browser settings to refuse or limit cookies. Some website features may not function properly without cookies.

6. How We Share Information

We may share information with trusted third parties who help us operate our business and provide services, such as:

• Website hosting providers

• CRM and automation platforms

• Email and SMS providers

• Analytics providers

• Advertising platforms

• Payment processors

• Contractors or service providers assisting with client work

• Legal, accounting, or compliance professionals

We may also share information if required by law, to protect our rights, to prevent fraud or misuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

We do not sell personal information in the traditional sense.

7. Client Customer Data

If we manage CRM, automation, lead follow-up, email, SMS, or marketing systems for a client, we may process that client’s customer or lead information only to provide services to the client.

Clients are responsible for ensuring they have the proper rights, permissions, consents, and legal basis to collect, upload, use, and contact their customers and leads.

8. Data Retention

We keep information for as long as reasonably necessary to provide services, manage business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it is used.

9. Data Security

We use reasonable administrative, technical, and organizational measures to help protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your own account credentials, platform access, and passwords secure.

10. Your Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we have about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Opt out of text messages by replying STOP

• Adjust cookie settings through your browser

To make a privacy request, contact us using the information below.

11. Third-Party Websites and Services

Our website or services may link to or use third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties.

You should review the privacy policies of any third-party services you use.

12. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. State and Regional Privacy Rights

Some states or regions may provide additional privacy rights. If those laws apply to you and to Hey Moss Media, you may contact us to exercise your rights.

We will respond to valid requests as required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website or services means you accept the updated Privacy Policy.

15. Contact

For questions about this Privacy Policy or to make a privacy request, contact:

Hey Moss Media
heymoss@rsdmllc.com